Frequently Asked Questions
Here you’ll find answers to common questions about our process as well as some more in-depth explanation of certain materials and processes. If you still can’t find what you’re looking for, feel free to shoot us an e-mail with your question and we’ll be happy to help out.
Why choose Edition One Books for my project?
We have the best print quality, customer service, and craftsmanship. Our team has wide range of finely tuned skills, from advanced color management to incredibly precise hand work. We are among the few short-run book companies really making books to order. We dont lock you into preset sizes and formats, and our materials and options are unmatched. Our prices are also very competitive – especially for larger quantities.
Okay, I’m ready to submit my book! Where do I upload my files?
Before you upload, we ask that you fill out our Project Request Form. We will then create your order ticket, invoice, and provide a link to our uploading system.
Can I order just a proof of my book?
No – we do not sell unbound proofs alone. Your proof is part of your book order, and is listed on your invoice as a separate line item. Proofs are generally priced at .25 x page count. So, for a 100 page book, the proof will be $25.00. Books with very high page counts are priced at a slightly lower rate. Shipping for proofs ranges from $5-$15 depending on your location.
How long does it take to get a proof?
We require payment in full (or a 50% deposit for orders over $1000) before we can proof your book. After receiving payment, proofs are sent within 2 business days. We use USPS Priority, which is a 3-day service. If you need your proof quickly, you can request overnight service for an additional charge.
What if I need to make changes to my proof? Or don’t like it?
You will need to resubmit edited files before we go to print. If you need to see another proof, we can make one for you. If for some reason you are not satisfied with the quality of your proof we will refund your deposit less the cost of the proof print and shipping.
What is a normal turnaround time?
In general, soft cover books ship within 2-3 weeks after the proof is approved. For hard covers, allow 3-4 weeks. The actual turn time depends on how busy we are.
How will my books be shipped?
We use UPS for most shipments. USPS is also available when necessary. We do not ship with FedEx. We can ship anywhere in the US and internationally (customs and import taxes will be billed to the receiver). If your order is large, it is often much safer and cheaper to ship via truck. If we feel your order would be best sent on a pallet via freight, we will let you know.
Do you ship internationally?
Yes. We are happy to ship internationally. However, books are heavy and the cost is often prohibitive. We have had very bad luck with USPS International losing packages or taking eons to deliver. UPS is much more reliable, but also much more expensive.
What if there’s a problem with my order?
It’s rare, but sometimes mistakes are made in production or shipping. Please contact us immediately if there is something amiss. If we determine we were responsible and promptly notified, we will work out a refund or credit on your next order. We are not responsible for any errors with the files you submit, including issues like low res images, improper bleeds, or typos.
How are my books bound?
With the exception of our saddle stitched booklets, all of our books are adhesive bound. We do not sew books. We use an adhesive call PUR (Polyurethane Resin) for every glued book we make. PUR is very strong and very flexible. Our patented Italian binding machines create well-bound, easy to open books that will last. We guarantee our bindings for normal use. If a page pulls out under normal conditions, we will repair or replace the book.
I am confused about laminate
If you choose to have your cover laminated, you have to decide whether you want a gloss laminate or a matte finish. This decision only applies to dust jackets and softcover books. You do not have to laminate softcover books, but you do have to laminate dust jackets. As a general rule, if your cover has heavy ink coverage (blacks and dark colors dominate), then you will want to use gloss laminate as matte will show scuff marks easily. Matte laminate feels less plastic and smoother in the hands, but also shows dirt more readily. If you choose not to laminate your cover, you should have a light overall design or a primarily white background.
I don’t know how to use InDesign, Photoshop etc.
We do not have the resources to teach you how to use professional layout applications. We require print ready files and have basic specifications on our file preparation page . Our services are intended for graphic arts professionals, and we feel strongly that good, competent design is the most important part of making a great book. If you do not have the skills necessary to layout your book on your own, please contact us and we will do our best to put you in touch with a good designer.